Job Description

Job Description

Job Description

Surveillance Officer

SUPERVISOR(S):  Surveillance Director, Surveillance Supervisors,                                 EXEMPT (Y/N): No

General Manager and Gaming Commissioners

CLASSIFICATION: Key Employee

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

SUMMARY:  

The Surveillance Officer reports to the Director of Surveillance, as well as the Surveillance Supervisors and provides support in all compliance and related activities.  The Surveillance Officer organizes and maintains surveillance records, audits, logs and reports.  In addition, they relate and communicate positively to surveillance management and other staff.  Employee must be available for all shifts. (Rotating shifts)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Protect the assets of the Tribe by ensuring adherence to all applicable policies and procedures, laws and regulations through surveillance camera observations.
• Develops and maintains a high degree of knowledge of regulatory requirements in casino internal controls and operations.
• Conducts diligent surveillance investigations and takes appropriate measures for evidence gathering and video recordings, as necessary, while keeping constant communication with the Surveillance Supervisors and the Director of Surveillance.
• Conducts assigned and random surveillance observations.
• Observes all gaming equipment, supplies for integrity, compliance with applicable laws and regulations.
• Monitors table games, drops, counts and money transfers for compliance.
• Monitors shipping, receiving, installation, relocation, removal, storage of gaming devices for security and compliance.
• Thorough understanding of sound and effective internal control procedures and investigational procedures and techniques.
• Provides ongoing compliance reporting to the Surveillance Supervisors and the Director of Surveillance, which may include sharing information on areas to improve efficiency in casino surveillance operations.
• Ability to identify and report operational areas, key internal controls and/or operationally inefficient internal control procedures that do not comply with all applicable laws, regulations and Tribal Minimum Internal Control standards.
• Develops and maintains knowledge of conducting surveillance investigations.
• Observes and reports on Casino management documents when provided; such as, Financial Internal Compliance Reports, Credit and Fill slips, overage and shortage variance reports, shipping and receiving invoices, player tracking data, point of sale data, balance sheets, patron incidents/complaint, etc. or any irregularities
• Adhere to the Jena Band of Choctaw Gaming Commission Internal Controls and Jena Choctaw Pines Casino Policies and Procedures.
• Must possess problem-solving skills.
• Must be able to work independently.
• Must be able to read, interpret and understand laws, governmental regulations, procedures and other governmental communications and documents.
• Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to adapt quickly to shifting priorities and must be able to manage a number of priorities simultaneously, establish and meet deadlines.
• Must be able to make reasonable, professional and sound judgments regarding compliance violations and take the appropriate and necessary steps for surveillance reporting requirements.
• Performs other job-related duties as assigned for maintaining and enhancing surveillance operations.
• Observes the casino for fulfillment of all of its reporting requirements including, but not limited to: Title 31, IRS, NIGC and the State regulations.
• May be required to attend court or other legal meetings as witness for the casino.

SUPERVISORY AUTHORITY: 

Typically, non-applicable (N/A) unless acting in the capacity of a supervisory authority during the absence of a surveillance supervisor.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED.
• Must be twenty-one (21) years of age.
• Must possess problem-solving skills.
• Must be able to work independently.
• Knowledge of Native American culture; Tribal Governmental operations.
• Demonstrate knowledge in casino gaming operations.
• Demonstrate knowledge of all applicable Tribal, Federal and State gaming regulations.
• Familiar with gaming compliance, licensing, surveillance, accounting and all other areas of the casino industry.
• Must have a working knowledge of computer software programs such as MS Word, Excel, Power Point and Outlook. Test will be given at time of interview.
• Must have ability to read, analyze and interpret operating procedures, technical procedures and government regulations.
• Ability to maintain organization, meet deadlines, possesses integrity, confidentiality and discretion in handling confidential information.
• Required to comprehend detailed and lengthy documents, rules and regulations, reports, logs, procedure manuals and other correspondence.
• Must be able to work weekends and holidays, as needed.
• Valid driver’s license; adequate transportation.
• Ability to pass an extensive background check.
• Must take and pass a pre-employment drug test. Must take and pass any random drug test; zero tolerance.
• Tribal preference.

TRIBAL PREFERENCE POLICY:

Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment.  For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

• Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
• Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
• Enrolled members of other recognized tribes who satisfy the minimum job qualifications;
• Military Veterans;
• All others who satisfy the minimum job qualifications.

PERSONAL CONTACTS: 

Contact on a daily basis with the Director of Surveillance and Surveillance Supervisors, Gaming Commissioners, Casino Management personnel for video review requests and the other Surveillance officers.

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those requirements are employees must meet to perform essential functions of this job with or without reasonable accommodations.

• While performing job functions the employee is regularly required to sit, and/or stand, write, review and type reports, compile data, operate a pc, communicate, listen and assess information.
• The employee may move about the surveillance room, will sit for long periods of time, and must maintain good eye vision for long periods of observing surveillance monitors.

WORK ENVIRONMENT: 

Must be able to tolerate a solitary confinement environment, varying noise and temperature levels and illumination.

TRAVEL REQUIREMENTS: 

Periodic travel may be required to attend special meetings, training and/or seminars.

WORK SCHEDULE AND ACCEPTANCE:

I understand by accepting this position with Jena Choctaw Pines Casino I attest that I have read and understand the job description and can perform the essential functions for the job for which I am applying.  I understand that I may be scheduled to work any shift, due to the business being open 24/7, 365 days a year.  I understand that the casino is open and operating on all holidays.  I understand that I am expected to work the schedule that is assigned to me weekly or monthly, accepting any changes that are made by my supervisor(s). I understand that I am expected to be on time for any and all shifts, due to the fact I may need to relieve a co-workers and that there may be scheduled events for our guests. I understand as stated in our handbook, penalty points will be charged and accumulated for all absences. I have been made aware that we have a section in our handbook on rules of conduct, which I, as an employee, am required to adhere to.  I have read this statement and agree.

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